Quality of Service

  

 

 

 

 

 
 

SORAG’s commitment to quality is supported by our business objectives, which are to provide a range of professional, religiously and culturally appropriate domiciliary care services to people of all ages in a multi-cultural community.  This is achieved by:


By meeting the requirements of regulatory bodies and government legislation.

  • Ensuring that our services meet the needs and exceed the expectations of our service users.
  • Our services are designed and constantly improved with the full participation of our service users.
  • Performance measurement and management information structures are in place to ensure that our services are monitored on a regular basis.
  • Constantly up-dating our Care team with new policies and procedures.
  • Keeping up to date with the National Minimum Standards.
  • Our yearly services evaluation is Service User led and this focuses on our service delivery, our carers and service value.
  • Our Care Management Team meets on a regular basis to review our performances internally and externally with a view to giving the customer the best value.
  • Working closely in partnership with the customer and others involved ensuring quality and performances are maintained.